Ethnicity, Health, and Primary Care (Oxford Medical by Joe Kai

By Joe Kai

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The training challenges perceptions about equality of access, ideas that all patients â should be treated in the same mannerâ and why data that is already available is insufficient. • The second part of training is a guide to the roles of staff in data collection. In our experience this has increased the commitment of staff to the process as well as equipping them to deal with patients' enquiries. 46 In Liverpool training is supported by a direct line to a â patient profiling officerâ who can answer patients' questions in more detail, in addition to reference information that is left in practices.

Introducing the process may meet with uncertainty, fear and a lack of knowledge. There may be little grasp of the importance of ethnicity or how primary care staff can make a difference. Ownership of the process is crucial, but staff may already feel swamped with other service and policy priorities such as National Service Frameworks. To get them to prioritize a currently voluntary process is hard. Communities too, who have much to gain, are those most likely to have suffered from â survey fatigueâ in the past, for no visible benefit.

In Liverpool a closer relationship has formed between public health professionals and primary care teams and is developing further in new PCTs. 1. Barriers to be overcome Some funding is required, but need not be extensive. Harnessing community pressure and focusing on the equality agenda in current policy imperatives may help to facilitate the necessary resources. This currently non-statutory and innovative work may easily slip down the priority list for busy practices. g. mailing forms, data entry and analysis), this can be avoided.

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