Casino Security and Gaming Surveillance by Derk J. Boss

By Derk J. Boss

Just about all incidences of dishonest, robbery, fraud, or loss will be detected throughout the surveillance of severe transactions, audit observations, and reports of key metrics. offering proven-techniques for detecting and mitigating the ever-evolving threats to on line casino defense, this ebook covers the center abilities, wisdom, and strategies had to safeguard on line casino resources, visitors, and staff. Drawing at the authors’ six a long time of mixed adventure within the undefined, on line casino protection and Gaming Surveillance identifies the commonest threats to on line casino protection and gives particular options for addressing those threats. From actual protection and safety administration to desk and gaming surveillance, it info a number of most sensible perform innovations, concepts, and strategies, as well as the metrics required to successfully visual display unit operations. The authors spotlight helpful research instruments, together with interview suggestions and proof collecting. in addition they disguise IOU patrol, tri-shot insurance, surveillance audits, chance research, card counting, online game safety recommendations, gamers’ membership robbery and fraud, surveillance typical working systems, nightclub and bar defense, in addition to surveillance education. entire with a word list of gaming phrases and a resource-rich appendix that comes with important varieties, this e-book covers every little thing surveillance and safeguard pros want to know to prevent high-profile incidents, expensive compliance violations and harm to estate and profit. It’s pros like Al and Derk who personify the professionalism that's an important while constructing and working smooth on line casino safeguard and surveillance departments. This publication will speedy turn into the Bible for any defense and surveillance officer.—Roger Gros, writer, worldwide Gaming enterprise journal

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Of course, it amazed everyone that a quiet surveillance room was now catching things seemingly left and right. It also showed the surveillance personnel that they could catch thefts and they could be a force in the protection of the property. All this in about forty-eight hours of well-chosen and well-done audits by a team who had never done one before! Let’s take reason number one: not using the information at hand to select the right area. By information, I mean operating statistics, crime trends, exception reports, violations of internal controls, policies or procedures, and so forth.

In most cases, further investigation is necessary. The questions of who, what, where, when, how, and sometimes why must be asked and answered. The ability to conduct a thorough and conclusive investigation is extremely important to the successful prosecution of the case and to reduce any liability or opportunity for later litigation. We will discuss more about investigations in a later chapter. Of course, in order for the skills to become second nature, constant study and daily practice are necessary.

The information tracked by a POS is just as good. You can identify employees who have too many voids, ring up “no sales,” or work out of open drawers, allowing you to detect internal theft. You can track when a comp is redeemed and by whom to detect comp abuse by employees, players, or both working together. One of the great things about this technology is you can monitor all this information at all times. You don’t have to record it to have it. It’s there already. You can even set alarm points that will notify you of certain activities.

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